Player Support & Help Center
Submit a Support Ticket
Encountered a bug or have a question? Fill out the form below and our team will get back to you via email within 24 hours.
Direct Contact Information
- Customer Support: support@foxgames.com
- Business & Press: business@foxgames.com
- Response Time: Within 24 hours on business days
- Data Deletion: Request Account / Data Erasure
Troubleshooting FAQs
Q: I made a purchase but haven't received my items?
Please tap 【Settings】 in the game and select 【Restore Purchases】. If the items still do not appear, send your Apple or Google order receipt to support@foxgames.com and we will manually credit your account.
Q: How do I transfer my save data to a new phone?
Make sure you are logged into Apple Game Center (iOS) or Google Play Games (Android). Log into the same account on your new device and launch MeowCube to automatically sync your progress.
Q: The game crashed or froze on a level?
1. Ensure your device has at least 2GB of free storage space;
2. Update MeowCube to the latest version available on the App Store / Google Play;
3. Restart your mobile device.